|About Us The Yachting Studio is dedicated to the satisfaction if the yachting community. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
The Yachting Studio
1 Coates Castle Coates West Sussex RH20 1EU United Kingdom
Phone: +44 (0)20 8971 0176
Email: enquiries [at] theyachtingstudio [dot] com
VAT Registration Number 602 8121 82
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. Wherever you are based, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa and Mastercard. We do not usually charge for any item until it is ready to ship. Backordered items are not usually charged until they are shipped. Exceptions include some items, such as made-to-order items, which are non-cancelable. You may send your credit card information via phone, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Products marked 'Import' are sourced from overseas and may be subject to delay and/or price change due to currency fluctuations.
|Shipping And Handling Shipping and Handling charges are based on the calculated cost of packing and despatch for the items you have ordered, based on weight, packing requirements and destination. Postal services up to 2Kg only, Printed paper (books) up to 5Kg, heavier orders will be split or alternative carriers used in which case you may be contacted to confirm arrangements. VAT is charged on delivery in proportion to the VAT status of the items in the order.|
|Delivery Schedule We aim to deliver your order as soon as possible. We will normally send your order within a few business days - a bit longer for international orders. |
However, we have tried to collect a wide range of products, many of which are supplied by smaller businesses and individual professionals, some of whom may not always be available to service an order - for instance, they mostly go sailing themselves or are out on the water capturing images. Also, some products are produced to order. This means that we may need to allow sufficient additional time to fulfil an order - you will be kept informed by email of the expected delivery schedule.
Products marked 'Import' are sourced from overseas and may be subject to delay and/or price change due to currency fluctuations.
|Back Orders If your item is not in stock, we will place an order on back order for you. We will keep you informed of the estimated delivery schedule and let you know if the order cannot be fulfilled. This may happen because, for instance, a limited edition print has been completely sold out or a supplier cannot be contacted.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added where appropriate. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, for payment, you will be transferred to the payment gateway SECPay - it is by this means that your credit card numbers are fully encrypted using 128 bit encryption in a totally secure web site. They are not held in clear text on any web site.|
|Guarantee We want you to be satisfied - so please contact us if you have any queries or difficulties.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)20 8971 0176 (International +44 +44 (0)20 8971 0176) or write to us at 1 Coates Castle Coates West Sussex RH20 1EU United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|